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Terms & Conditions

Introduction

The following general terms and conditions (hereinafter referred to as "T&C") are applied to the sale and purchase agreement (hereinafter referred to as "agreement") of the products distributed by Lovethesign S.p.a. – Share Capital f.p. €172.807,00, Via Mecenate, 76\85 - 20138 Milano, VAT 07873610963, REA MI n. 1987381 (hereinafter referred to as "LTS") – through its website www.lovethesign.com (hereinafter referred to as the "website") to its users (or clients). These T&C define the conditions under which any user (or client) may use the services or buy the products provided by LTS.
The following T&C apply exclusively to the users (or clients) defined accordingly to the art. 3, co. 1, lett. a) of the Italian Lgs. D. 6/09/2005, n. 206, as “any natural person concluding a legal transaction for a purpose that cannot be ascribed either to their commercial or independent professional activities”.
All the information listed in the website are in English or Italian language. By accepting this agreement the user (or client) declares his acceptance of the T&C before placing any order. The user (or client) also declares that any order carried out will not have a business / professional / trade scope. The user (or client) hereby guarantees that the personal data provided during the registration procedure for the Site are complete and truthful and undertakes to indemnify and hold harmless LTS from and against any losses, damages and/or liabilities deriving from and/or connected to the violation of the regulations concerning the registration on the website or the conservation of the related credentials.
All the orders placed through the website www.lovethesign.com are intended for use in the country they were ordered from. The user (or client) declares his legal capacity to act according to the T&C set in this page.

Validity of the T&C

These T&C are intended to be applied to any user (or client) having a delivery address in the UK.
The agreement includes the following documents:
• The T&C reported in this page;
• The order confirmation received via e-mail.

The order confirmation will be sent by LTS once the user (or client) has completed the following steps in the website: (i) selected the product (or products); (ii) added those product (or products) to cart; (iii)logged in or registered on the LTS website and accepted the T&C; (iv) proceeded to checkout entering all the required information functional to delivery and billing purposes; (v) placed the order and confirmed the payment method and completed the payment process. By clicking on the "Place Order" button, the user (or client) is placing a binding order for the products shown in its basket, confirming the authorization to place such an order.
The description and photographs of products on the LTS website have illustrative purposes and do not constitute a legally binding offer (the colors in particular may not exactly correspond to the real ones due to the internet browser or monitor characteristics). There is no legal claim to the availability and deliverability of the products shown in the website.
Whether, before the delivery of the order, the product (or products) will not be available anymore due to occurred damages or supply stock outs (of which LTS is not responsible), LTS will promptly inform the user (or client) about the inconvenience and reimburse the equivalent amount of any payment received.
LTS is entitled to reject any order made by the user (or client) and withdraw from the agreement without citing reasons. In particular, LTS reserves the right to reject an offer if: the delivery address is outside the countries currently served by its transportation providers; the delivery address indicated by the user (or client) will result incorrect or incomplete; there is the suspect that the person placing the orders is not a consumer as defined by the definition mentioned above; an order is not confirmed through random telephonic controls; the payment is not received within 48 hours from the order confirmation or within 24 hours from the email reminder.
The order will be processed by LTS according to the procedure reported above and to the specific timing reported in each product page of the website. LTS will not be responsible for any damages occurred to the products for their usage after the delivery from the transportation carriers and for delays in delivery due to the latter.
No other general or particular conditions can replace or substitute the T&C set in this page. Should one or more provisions of these T&C be defined invalid under any law, regulation or following a final decision taken by a competent jurisdiction, the other provisions will hold their value.
 

Prices

The prices shown on the LTS website are in GBP and including VAT according to the applicable Law.
Transportation costs will be shown separately in the order checkout page.
 

Payment

The user (or client) who wishes to conclude the agreement and purchase the product (or products) must express this willingness through a website request clicking the place order button in the checkout page, where, following the procedures described above, it will send the purchase order confirmation and proceed to the payment. The payment is due from the time of order. The user (or client) undertakes to pay the agreed price for the product ordered on the website (product price and shipping) by using the payment methods made available.
In the case of credit card payment, LTS has the rights to request the copy of an identity document confirming the ownership of the credit card. The payment method data will be processed through a server-to-server secure connection that utilize the SSL Protocol (Secure Sockets Layer). LTS is not responsible of any payment gateways pages that are not directly managed by LTS itself.
Transportation risks transfer
The transfer of the transportation risks from LTS to the client applies with the delivery of the product (or products) operated by the carrier to the address indicated by the client.
During the possible withdrawal period referred below, the client is responsible for the product (or products) as guardian. In case of damage or destruction of the product (or products) during the custody of the client, the client will be considered responsible.
 

Order Delivery

Orders will be delivered from the transportation carrier appointed by LTS from Monday to Friday.
The user (or client) is responsible for the delivery address indicated in the checkout page. Delivery is to the ground floor front door of the building and does not include any assembly or unpacking services. Floor delivery has to be requested before placing the order and implies extra-costs, if available. Mail boxes will not be considered eligible for delivery for certain products. The delivery note issued by the transportation carrier will constitute a proof of transport and risks transfer.
LTS recommends the client to carry out a check of the delivered product (or products) packaging before signing the delivery note. Whether some anomalies might be noted the customer must refuse the delivery of the product (or products) or write down any reserve, detailed and dated, in the delivery note receipt. These notes must be confirmed to LTS by writing to customercare@lovethesign.com within three (3) business days from the delivery.

 

Right of withdrawal

The client may withdraw from the agreement within a period of 14 days, without citing any reasons, by writing to customercare@lovethesign.com or to Lovethesign S.p.a. – Via Mecenate, 76\85 - 20138 Milano, Italy.
Whether the product (or products) have already been delivered, this period starts with the delivery itself of the product (or products). In that case the client will be responsible to return the product (or products) to Lovethesign at the following address: Lovethesign S.p.a. – Via Mecenate, 76\85 - 20138 Milano, Italy.
As stated by the Italian Law, the return of any damaged or incorrect product will be free of charge (the equivalent cost will be reimbursed to the client), while if the return applies to products that were corresponding to the order and have been delivered intact you will be charged the return shipping cost. That cost may vary depending upon the size and volume of the product (or products).
Products damaged by detergents / additives, or products damaged by the client for malpractice will not be replaced or refunded by LTS. A copy of the delivery note will need to be placed inside the return packing box. The risks of transport for the return of the product (or products) is on the client.
Refunds will be done within a period of thirty (30) days from the date on which the client advised LTS of the right of withdrawal exercise.
Exceptions to the right of withdrawal
The right of withdrawal does not apply on those products that are customized and/or manufactured on a single order basis (Lgs. D. 6/9/2005 n. 206). This production characteristic is reported in description provided in each product page.
 

Warranty and liability

LTS offers for sale top-quality design products. These products are distributed by LTS through direct agreements with furniture companies, manufacturers and dealers, carefully selected based on their production and style criteria.
The LTS team checks, on a random base, the product (or products) before its shipment. However, the client always benefits from the product legal warranty given by each producer. LTS doubles this legal warranty with a special additional warranty policy (“Satisfied or Reimbursed”) that is valid for the thirty (30) days after the delivery (this warranty does not apply on those products that are customized and/or manufactured on a single order basis).
The legal warranty policies are governed by the Italian Law. The legal warranty is reserved to consumers: it therefore applies solely to any natural person concluding a legal transaction for a purpose that cannot be ascribed either to their commercial or independent professional activities. According to it, in the event of defective products the client has the right to have it remedied (delivery of non-defective goods), to cancel the order or to receive a price reduction.
The product (or products) which the user claims as defective should be sent to Lovethesign S.p.a. – Via Mecenate, 76\85 - 20138 Milano, Italy. LTS will evaluate the existence or otherwise of the claimed defect.
LTS hereby reserves the right to ask the client to enclose the invoice and/or transport document or any other document that proves the date of purchase.
LTS’s liability towards clients is limited. Except in the case of willful misconduct or gross negligence, LTS is only responsible for any direct and foreseeable damage at the time of conclusion of the contract of sale. LTS will not be liable for any loss, loss of profit or any other damage that is not an immediate and direct consequence of the culpable breach or which was not foreseeable at the time of conclusion of the agreement.
 

Copyrights

Lovethesign informs that the website, as well as all trademarks and logos used in connection with the sale of the products offered, are protected by the intellectual and industrial property rights applicable. Any kind of reproduction, communication, distribution, publication, alteration or transformation, in any form or for any purpose, it is forbidden. LTS will proceed legally to protect these aspects.
Personal data protection
LTS is the holder of personal data collected when the user (or client) register to the website, as well as those subsequently submitted at the order, except for the information related to the payment process for which each bank or payment gateway is responsible. LTS will not sell any of these data to any third party for commercial purposes.
The personal data requested during the LTS website registration process must be provided in a full and correct manner. Whether the data provided should change, the user (or client) is obliged to update his account with immediate effect.
For any further information on personal data, including the rights governed by the Art.7 Lgs. D. 196/03, please refer to the privacy policy section.
 

Contacts

For any communication please contact Lovethesign at the following address:
Lovethesign S.p.a.
Via Mecenate 76/85
20138 Milano, Italy
email: info@lovethesign.com
 

Applicable Law

These Terms and Conditions are governed by Italian law. The Terms and Conditions may be amended from time to time due to modifications in laws and regulations or other reasons.



Privacy policy

Lovethesign.com is a website operated by Lovethesign SpA, via Mecenate 76/85, 20138 Milan, Italy, VAT Code IT07873610963, Share Capital €172.807,00 f.i., Rea MI - 1987381 (hereinafter "LTS").
The following declaration provides information on how LTS uses and protects the personal data on the LTS website.
Using the LTS website implies that you accept the terms described in the following declaration. If you do not agree with these terms, please do not use the LTS website.
This policy applies to all the users of the LTS website, thereby acknowledging acceptance of this data protection declaration accordin to the Italian Law (Legislative Decree n.196/2003).

Personal data information and usage
Personal Data will be treated by LTS to allow the user registration to the website, send newsletters (after your email registration – that can be cancelled at any time) about LTS sales promotions and other periodic communications relating to the services offered; perform statistical and market researches, execute and manage the sale and purchase agreement concluded with the client and comply any legal / fiscal / accounting requirement related to it.
The personal data communication is voluntary, but the failure in providing some of them (marked with an asterisk) prevents LTS to provide the requested services or to conclude the orders processing.
The processing of personal data is carried out by those in charge of this function at LTS, and are processed by manual, electronic and telematic systems, suitable to guarantee security and confidentiality.
Personal Data will be stored on digital supports and, where necessary, on paper copies.
They will also be recorded on the LTS database and made available to parties operating within the company.
Personal Data may also be disclosed to third parties that support our business operations or require a legal compliance. In particular: logistics and shipping partners; banking institutions for the management of regulatory requirements, including suppliers of electronic payment services; consultants and contractors engaged by LTS to provide assistance in tax accounting and legal matters; entities that provide services for the management of the information system and telecommunications networks; parties in charge of inspection, auditing and certification activities; public authorities or government agencies. In the event that LTS acts as an intermediary, the Personal Data needed will be communicated to the trade supplier who will treat them in accordance with LTS privacy policy and will be responsible for the data process.
All the listed parties observe confidentiality on the Personal Data.
Personal Data might also be used by LTS to provide a customized presentation of the web and email content, advertising, user experience and targeted marketing comunications.
LTS will not collect any sensitive data as defined by The Italian Law (Legislative Decree n.196/2003).

Authorization
By accepting this declaration, you consent to this privacy policy and authorize LTS to process the Personal Data acquired in accordance with the purposes and in the manner indicated.

Modifying or deleting your personal data; right to information:

- You have the right to exercise the rights of access, rectification, cancellation and opposition under the applicable laws (art. 7 of Legislative Decree n. 196/03).
- You can ask for the cancellation of your Personal Data anytime. To exercise these rights, just send an email to the following address: privacy@lovethesign.com.

In this case, LTS can still retain some of them to comply with any legal and fiscal obligations.

Right to manage the newsletter receipt / opt out
You have the right to reject the receipt of newsletters for sales promotions as well as other marketing communications from LTS by clicking the link “Newsletter” in your account or by using the cancellation link in the messages or by writing to privacylovethesign.com.
However, you cannot reject the receipt of administrative e-mails as long as you are a registered user of LTS.
When cancelling your registration, LTS is entitled to retain certain data to prevent re-registration.

Contents of Personal Data
You are responsible for the truthfulness of the Personal Information disclosed or transmitted. LTS assumes that the Personal Data have been notified by the person or by a person authorized by him/her.

Security of Personal Information
In accordance with the Italian legislation on data protection, LTS adopts the appropriate measures to ensure the security and confidentiality of personal information provided.
LTS uses physical, electronic and administrative security measures to prevent the loss, manipulation, alteration, unauthorized access and theft of the data.

Invitation e-mail usage
As a user of the LTS website, you have the opportunity to send invitation e-mails that include recommendations to your friends.
The recipient will see the sender address and a personal recommendation text you might add.
Please ensure that you only send these e-mails to real persons who have provided their explicit agreement to receive these e-mails.
The LTS technology platform will only send e-mails to the e-mail addresses you indicate and will not make use of this data for any other purpose. You are not allowed to use the invitation e-mail tool to send spam or information that is in conflict with the general terms and conditions of the business.

Use of Facebook plugins
The LTS website uses the social network plugins provided by Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304, USA (hereinafter “FB”).
The plugins are identified by a FB logo or the add-on “FB Social Plugin”.
When you visit a page of our website that contains a social plugin, your browser establishes a direct connection to Facebook servers. Facebook directly transfers the plugin content to your browser which embeds the latter into the website, enabling Facebook to receive information about you having accessed the respective page of the LTS website. We have no influence on the data gathered by the plugin. When you click the FB plugin while you are logged in on your FB account, you will be able to link the content of the LTS webpages to your FB profile or interact with the plugins, for instance by clicking “Like”, or entering a comment.
Additional information is provided in the data protection declaration of FB that can be found here. If you do not want Facebook to attribute your visit to the LTS website to your FB account, please log out of your FB account.

Use of Cookies
Users do not need to provide any personal information nor are they required to do so.
However, LTS and its service providers may place cookies (defined as a set of data generated by a website and stored in the hard disk or in the temporary memory on a user's computer when logging in to the pages of certain websites) onto your computer when you visit the LTS website.
The purpose of using cookies is to obtain statistical information and to remember some information about the user navigation behaviour (eg to remember preferences, recognise users, provide a personalized service based on specific interests, measure traffic and activities during visits to the LTS website, to control and improve our service and to guard against frauds).
These cookies do not keep any kind of sensitive information about users, because they are anonymous.
The information that LTS preserves in its servers by means of cookies consist solely of a number that identifies a user, apart from preferences such as the navigation language used and the date on which the cookie was sent.
LTS may register your IP (Internet Protocol) such as identity of the computer from which you access the web, to make the diagnosis of any problem with your server, to administer its web pages and to analyze user tendencies.
If you do not want to be remembered by the computer as a LTS user it will be sufficient to check the "close session" every time you leave the website, otherwise, every time you log on to it through the same computer, the user will be automatically recognized without the need to log in with the email name and password.
If you wish, you can set your browser to prevent the receipt of cookies and to prevent their installation on your hard disk. However, if you choose this setting, you may not have access to certain areas of the website to or can not take advantage of some of our services.
If the setting of the browser has not been adjusted in such a way to reject cookies, the system will produce cookies from the access to the website.
For more information on the cookies storage, please see the instructions and manuals of your browser .

Further information and applicable law
This declaration may change periodically by informing you of such changes and publishing the modified terms on the LTS website.
If you have questions concerning this declaration or the use of personal data at LTS, you can contact Lovethesign SpA, via Mecenate 76/85, 20138 Milan or send an e-mail to privacy@lovethesign.com.
This declaration and the LTS website usage are subject to the Italian Law.

 

Dedicated Customer Service

Any doubts or questions? Contact us!
Tel 020 3095 5815
Mon-Fri 8am-12pm | 1pm-5pm
customercare@lovethesign.com

100% Original Products

We select the best design brands and work together with them. Why? In order to grant you 100% original products, with two times the certified quality, by both them and us.

Delivery and returns made easy and refundable

We offer a reliable delivery service and the shipping is on us for orders over £200*. If you aren't satisfied, returns are easy. *conditions may apply, please read the FAQs for more information.

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